FAQ + Policies

Where do you ship to?

Canada and the United States. 

How much is shipping in Canada?

Canada - We offer flat rate shipping fee of $9.99 for orders under $55.00 any orders $55.00+ is FREE shipping.

United States - FREE shipping on all orders $55.00+ all other orders shipping rate varies and is calculated at checkout depending on your location.


How long will it take to receive my package?

Packages typically arrive within 2-4 business days after you have received a notification that your package has been shipped. Also depends where you are located within Canada.


What shipping provider do you use?

We ship all packages through Canada Post. 


What if I do not receive my package?

In the odd occurrence you do not receive your package please fill out our contact form on our "Contact" page or e-mail us at hello@woashwellness.com and a member of our team will be happy to help you. 


What currency are your prices in? 

You will be charged in Canadian currency regardless of where you are purchasing from. 

 

 

Where do you source your products from?

We work closely with a local supplier who source's all of our ingredients globally using only top-grade 100% organic ingredients. 


Where are you located?

We are located in Vancouver, Canada.

 

Policies

Sale Policy

All sale priced items and sale discount codes are only valid during the specified time of the sale. No items purchased before or after the specified time of the sale are to be  refunded or adjusted to reflect the sale. 

 

Product Imperfections Policy

Many of our items such as but not exclusive to the ceramic mug, candle vessel and candle wax are made by hand and with natural ingredients which may cause slight imperfections and colour variations. These imperfections and colour variations are out of our control, however we do our best to keep high quality consistency among all products, please keep this in mind while shopping as we are not held responsible once the item has been shipped. 

 

Damaged or Broken Item Policy

In the odd occurrence an item has broke while being shipped to you we will replace the item in full at no extra cost, excluding shipping fees. 

 

Return Policy

Yes we accept returns! We know you'll love our products but in the case you are unhappy we offer a 100% money back guarantee within 10-days of receiving your package. This excludes the return postage.